Terms & Conditions

Store Planning Services – (SPS)

Terms & Conditions of Sale

Terms of Payment

All items are priced in United States Dollars (USD).  We accept Visa, MasterCard American Express, and Discover Card.  We also accept wire transfers.  If paying by company check, please fax to: (941)377-9287 or e-mail to: [email protected] a copy of the check accompanied by the signed quote.  We will process the order upon receipt of the fax or e-mail but will not ship the order until the actual check is received and cleared.  Written purchase orders are accepted from most large corporations and hospitals.  SPS shall not be liable for any delay in the performance of any order or contract or in the delivery of any goods, or for any damages resulting from such delay, when such delay is directly or indirectly caused by or due to fire, flood, accident, riot, act of God, war, governmental decree or order, strike, labor difficulties, shortage of labor, fuel, power, material or supplies, transportation delay or any other delay or causes (whether or not similar to any of those here in before specified) beyond SPS’s reasonable control.

Changes and Cancellation

Customer requested changes and cancellations are subject to approval by SPS.  Every reasonable effort will be made to accommodate these requests without additional costs to the customer.  Any design, manufacturing, or engineering costs incurred will be charged to the customer.

Return Policy

Return good requests must be submitted within 30 days of invoice.  Authorizations require a written approval from SPS before returning.  Only stock products will be considered for return and only items in original and unbroken packaging will be accepted.  A handling and restocking fee of 25% of the invoice price will be charged for all approved returns.  Items that are custom made or shipped factory direct are considered “special order” and are not returnable.

Shipping

Method and route of shipment are at SPS’s discretion unless SPS is furnished with complete shipping instructions at least ten (10) days before the scheduled shipping date. Although SPS tries to fill all orders completely, it may be necessary at times to back-order to provide better service (unless specifically instructed by the customer not to back-order). Freight is F.O.B. city of shipment. Unless otherwise instructed, all shipments will be Freight Collect.

Freight Claims
With any loss or damage of freight always contact SPS.  Listed on this page are the types of losses which may occur and your responsibility in handling them.

Loss of Freight
It is the receiver’s responsibility to count the freight at the time of delivery. Any exception must be noted on the carrier’s delivery receipt at this time. Failure to note any exception at this time will result in nonpayment for a loss of freight claim.

Damage of Freight
As with a loss of freight, damage of freight must be noted on the carrier’s delivery receipt at the time of delivery. It is the receiver’s responsibility to make sure that the freight is inspected for visible damage and that the number of pieces damaged is marked on the carrier’s delivery receipt. Take pictures of damaged packaging/goods.  Failure to note visible damage at the time of delivery will result in non-payment of a damage to freight claim. Salvage must be held for the carrier.

Concealed Damage
If the receiver receives goods in apparently good condition but there is concealed damage, it is your responsibility to contact your SPS within 15 calendar days from delivery. You must keep the product and the packaging for an inspection by the carrier. Failure to handle a concealed damage claim in this manner could greatly reduce the amount recovered from the carrier.

Privacy Statement

Thank you for visiting our website.  We take your privacy seriously.  Please read this policy before using our site or submitting any personal information.  Our privacy policy tells you how we use personal information collected at this site.  We may ask for certain information such as real name, company name, username, bill to address, shipping address, phone number and e-mail address when you correspond with us.  We may also retain any messages you send to SPS. We use this information to operate and provide the services/ information requested to you.  By using our site, you are accepting these practices described. You are encouraged to review this information periodically.  This information is used only to fulfill your order or your request for information. This information may be shared with governmental agencies or other organizations assisting in fraud prevention or investigation when required by the law. No information will be provided to Third Parties for marketing purposes.  If you have any questions, concerns, or comments about this policy please contact us: By e-mail: [email protected]  or By Phone: 855-371-1026